Refund policy

RETURN AND REFUND POLICY

Effective Date: 03 August 2026

Business Name: M/S Taramani Farms

Country: India

Return and Refund Policy

At M/S Taramani Farms, customer satisfaction is our highest priority. We are committed to delivering high-quality natural, organic, and farm-based products. Every product is carefully inspected and packed before dispatch to ensure that it reaches our customers in excellent condition.

This Return and Refund Policy explains the conditions under which products may be returned, replaced, refunded, or cancelled. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Our Commitment

We strive to provide genuine and premium-quality farm products. Since many of our products are natural, organic, handmade, biodegradable, or perishable, minor variations in color, texture, weight, fragrance, or appearance may occur. These natural variations do not constitute manufacturing defects.

We encourage customers to carefully read product descriptions before placing an order.

2. Eligibility for Returns

Customers may request a return under the following circumstances:

  • The wrong product has been delivered.

  • The product received is damaged during transit.

  • The product is defective or unusable upon delivery.

  • The product is incomplete or essential parts are missing.

  • The product significantly differs from its description on our website.

  • The order contains incorrect quantity due to our packing error.

To qualify for a return:

  • The request must be raised within 7 days from the date of delivery.

  • The product must be unused.

  • The product must remain in its original packaging.

  • All labels, tags, accessories, manuals, and invoices must be retained.

  • The product must not show signs of misuse or damage caused after delivery.

Returns requested after the specified period may not be accepted.

3. Products That Cannot Be Returned

For reasons of hygiene, safety, quality assurance, and the nature of agricultural products, the following items are generally non-returnable:

  • Perishable food products

  • Fresh dairy products

  • Fresh vegetables and fruits

  • Opened food items

  • Products with broken safety seals

  • Used products

  • Customized products

  • Personalized products

  • Gift cards

  • Digital products

  • Downloadable products

  • Products damaged due to improper storage by the customer

  • Products purchased during clearance sales marked "Non-Returnable"

4. Return Request Procedure

To initiate a return:

  1. Contact our Customer Support.

  2. Provide:

    • Order Number

    • Name

    • Mobile Number

    • Invoice

    • Clear photographs of the product

    • Photographs of the packaging

    • Description of the issue

Our support team will review the request within 2–3 business days.

Additional photographs or videos may be requested if necessary.

5. Reverse Pickup

Where available, we shall arrange reverse pickup through our logistics partner.

If reverse pickup service is unavailable at your location:

  • The customer may be requested to self-ship the product.

  • Proper packaging must be ensured.

  • The courier receipt should be safely retained.

Reasonable courier charges may be reimbursed after successful quality inspection, subject to prior approval.

6. Inspection Process

Every returned product undergoes a quality inspection.

The inspection verifies:

  • Product condition

  • Original packaging

  • Labels

  • Accessories

  • Manufacturing defect

  • Transit damage

  • Evidence of misuse

Inspection generally takes 2–5 business days after receipt.

Our decision after inspection shall be final.

7. Replacement Policy

Eligible products may be replaced when:

  • Wrong item delivered.

  • Damaged product received.

  • Manufacturing defect exists.

  • Missing components.

  • Incorrect product shipped.

Replacement depends upon product availability.

If the same product is unavailable, customers may receive:

  • Similar product

  • Store credit

  • Full refund

8. Refund Policy

Refunds are initiated only after successful inspection and approval.

Refunds may be processed in the following situations:

  • Approved return.

  • Order cancelled before shipment.

  • Product unavailable.

  • Duplicate payment.

  • Failed transaction with successful debit.

Refunds shall not be processed if:

  • Product has been used.

  • Product is intentionally damaged.

  • Product is returned without original packaging.

  • Product does not meet return conditions.

9. Refund Methods

Refunds are generally processed through the original payment method:

  • UPI

  • Credit Card

  • Debit Card

  • Net Banking

  • Wallets

  • Store Credit (where applicable)

Cash refunds are generally not provided.

10. Refund Processing Time

Approved refunds are generally processed within:

  • 5–7 business days for UPI

  • 7–10 business days for Cards

  • 5–7 business days for Net Banking

  • Wallet refunds as per provider timelines

Banks may take additional processing time.

11. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds are generally processed through:

  • Bank Transfer

  • UPI

  • Store Wallet

Customers may be required to provide:

  • Account Holder Name

  • Bank Name

  • Account Number

  • IFSC Code

  • UPI ID

12. Cancellation Policy

Orders may be cancelled before dispatch.

Once the order has been shipped, cancellation may not be possible.

Orders already out for delivery generally cannot be cancelled.

If cancellation is approved before shipment, the full payment will be refunded.

13. Damaged Package

If the package appears:

  • Torn

  • Wet

  • Open

  • Crushed

  • Tampered

Customers should:

  • Take photographs before opening.

  • Record an unboxing video.

  • Inform us immediately.

Failure to provide supporting evidence may affect claim approval.

14. Incorrect Shipping Address

Customers are responsible for providing accurate delivery details.

M/S Taramani Farms shall not be responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Wrong PIN code

  • Incorrect mobile number

Additional shipping charges may apply for re-dispatch.

15. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Shipping charges may not be refunded.

  • Return shipping costs may be deducted.

  • Repeated refusal may result in restriction of future Cash on Delivery services.

16. Exchange Policy

Product exchanges are permitted only for eligible products.

Exchange requests must satisfy all return eligibility conditions.

Exchange depends upon inventory availability.

17. Natural Product Disclaimer

Many products sold by M/S Taramani Farms are made using natural ingredients.

Therefore:

  • Color variations are normal.

  • Weight variations within permissible limits are acceptable.

  • Aroma may differ from batch to batch.

  • Handmade products may vary slightly.

These variations are not defects.

18. Force Majeure

We shall not be liable for delays or inability to process returns caused by:

  • Floods

  • Cyclones

  • Pandemic

  • Lockdown

  • Natural disasters

  • Government restrictions

  • Transport strikes

  • War

  • Civil unrest

19. Fraudulent Claims

Any attempt to obtain refunds through false claims, manipulated images, product substitution, or misuse of our return policy may result in:

  • Rejection of return

  • Permanent account suspension

  • Legal proceedings

  • Reporting to payment partners

20. Limitation of Liability

Our liability is limited to the purchase value of the product.

We shall not be responsible for:

  • Indirect losses

  • Consequential damages

  • Loss of business

  • Loss of profits

  • Emotional distress arising from delayed deliveries or product usage.

21. Consumer Rights

Nothing in this policy limits any statutory rights available to consumers under applicable Indian laws, including the Consumer Protection Act, 2019 and applicable e-commerce regulations.

22. Policy Updates

M/S Taramani Farms reserves the right to modify this Return and Refund Policy at any time without prior notice.

The revised version shall become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically.

23. Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact us:

M/S Taramani Farms

Customer Support

Email: maataramanifarms@gmail.com

Phone: +91 99345 86054

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

We appreciate your trust in M/S Taramani Farms and remain committed to providing quality products, transparent policies, and reliable customer service across India.