Shipping policy

SHIPPING POLICY

Effective Date: 03 August 2026

Business Name: M/S Taramani Farms

Country: India

1. Introduction

Welcome to M/S Taramani Farms. We are committed to delivering high-quality farm, organic, dairy, and natural products safely and efficiently across India. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

2. Shipping Coverage

We currently deliver products across most locations in India through trusted courier and logistics partners.

Delivery availability depends on:

  • Serviceability of your PIN code.

  • Product type.

  • Local courier coverage.

  • Government or regulatory restrictions.

Some remote, rural, or restricted locations may require additional delivery time or may not be serviceable.

3. Order Processing

Orders are processed after successful payment verification or order confirmation in the case of eligible Cash on Delivery (COD) orders.

Our standard order processing time is 1–3 business days, excluding Sundays and public holidays.

Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.

4. Shipping Time

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days

  • Tier II & Tier III Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, transportation disruptions, festivals, or other unforeseen circumstances.

5. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on:

  • Delivery location

  • Product weight

  • Package dimensions

  • Courier partner charges

  • Promotional offers

From time to time, we may offer free shipping on eligible orders, subject to the terms of the applicable promotion.

6. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable PIN codes.

We reserve the right to:

  • Limit COD availability.

  • Charge an additional COD handling fee, where applicable.

  • Refuse COD for high-value or bulk orders.

Repeated refusal of COD orders may result in the restriction of COD services for the customer.

7. Order Confirmation

After placing an order, you will receive:

  • An order confirmation via email and/or SMS.

  • A shipping confirmation once your order has been dispatched.

  • Tracking details, where available.

Please ensure that your email address and mobile number are correct to receive timely updates.

8. Shipment Tracking

Once your order is shipped, tracking details will be shared through the communication channel used during checkout.

Tracking information may take up to 24 hours to become active after dispatch.

If you experience issues with tracking, please contact our customer support team for assistance.

9. Delivery Attempts

Our courier partners generally make up to three delivery attempts.

If delivery cannot be completed due to reasons such as:

  • Customer unavailable

  • Incorrect address

  • Incorrect contact details

  • Delivery refused without valid reason

the package may be returned to us. Additional shipping charges may apply for re-dispatch.

10. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • House or building number

  • Street or locality

  • City

  • State

  • PIN code

  • Landmark (if applicable)

  • Mobile number

M/S Taramani Farms shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

11. Packaging

All products are packed with appropriate care to minimize the risk of damage during transit.

Packaging may vary depending on the nature of the product, including:

  • Fragile items

  • Organic products

  • Dairy products

  • Cow dung products

  • Agricultural products

  • Gift items

Packaging materials may be updated periodically to improve product safety and sustainability.

12. Damaged or Tampered Packages

If your package appears:

  • Opened

  • Torn

  • Wet

  • Crushed

  • Tampered with

please:

  • Take clear photographs before opening the package.

  • Record an unboxing video where possible.

  • Notify us within 24 hours of delivery.

Claims made without reasonable supporting evidence may not be approved.

13. Partial Deliveries

In some cases, orders containing multiple items may be shipped separately due to inventory availability or logistics requirements.

You will not be charged additional shipping fees solely because your order is fulfilled in multiple shipments.

14. Delayed Deliveries

While we strive to deliver orders within the estimated time, delays may occur due to:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Festivals

  • Transport disruptions

  • Government restrictions

  • Operational issues with courier partners

We appreciate your patience in such circumstances and will make reasonable efforts to keep you informed.

15. Undeliverable Orders

Orders may be returned to us if delivery is unsuccessful because of:

  • Incorrect address

  • Customer unavailable after repeated attempts

  • Refusal to accept delivery

  • Incomplete delivery details

  • Non-serviceable location

If an order is returned under these circumstances, any refund or re-shipment will be handled in accordance with our Return and Refund Policy. Shipping charges may be deducted where permitted.

16. International Shipping

At present, M/S Taramani Farms ships only within India.

We do not currently offer international shipping. If international shipping becomes available in the future, the relevant terms, charges, customs requirements, and delivery timelines will be published on our website.

17. Product Availability

All shipments are subject to product availability.

If an item becomes unavailable after your order is placed, we may:

  • Contact you regarding alternative options.

  • Partially fulfil the order.

  • Cancel the unavailable item and process an appropriate refund.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details.

  • Ensuring someone is available to receive the shipment.

  • Inspecting the package at the time of delivery where possible.

  • Reporting any delivery-related concerns promptly.

Failure to comply with these responsibilities may affect delivery outcomes and the handling of related claims.

19. Force Majeure

M/S Taramani Farms shall not be liable for delays or failures in shipping caused by events beyond our reasonable control, including but not limited to:

  • Floods

  • Earthquakes

  • Cyclones

  • Fires

  • Epidemics or pandemics

  • Government actions

  • War or civil unrest

  • Labour strikes

  • Transportation disruptions

  • Internet or power failures

Delivery commitments will resume as soon as reasonably practicable once such events have concluded.

20. Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will become effective upon publication on our website. We encourage customers to review this policy periodically before placing orders.

21. Contact Us

If you have any questions regarding shipping, delivery, tracking, or order dispatch, please contact us:

M/S Taramani Farms

Customer Support

Email: maataramanifarms@gmail.com

Phone: +91 99345 86054

Business Hours:

Monday to Saturday

10:00 AM – 6:00 PM (IST)

We sincerely thank you for choosing M/S Taramani Farms. We are committed to delivering quality farm products with care, reliability, and transparency to customers across India.